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Installers Partner to Launch First-Ever AI-Driven Flooring Chatbot

Floor Trends Magazine

AI-powered service provides fast answers to installation questions

TileLetter

From AI to Installation: The Ballin Knows Best Team Shares

Cutting-Edge Flooring Insights

Articles Post

Greetings Floor Trends and Installation readers! Do not adjust your dials. My name is Ken Ballin, and I will be taking over the installation content this month—in an industry-first Ballin Knows Best (BKB) takeover of the publication. That's right, myself and our team of Ballin Knows Best mentors will be taking over and providing the content this month, covering different flooring categories with a few different subjects for your reading and listening pleasure.

In the year we've begun our journey together, we've laid the framework for our website and online community ballinknowsbest.com , developed the most interactive and intuitive AI bot in the industry designed to assist installers on the jobsite, recruited our top-notch team of mentors from different fields within the industry, and even brought on our first sponsor, iQ Power Tools, to help bring our vision to life.

IQ is no stranger to innovation themselves thus making them a great fit with BKB. While their claim to fame in the flooring and tile industry is a well-known line of dustless dry cutting tile saws, they don't rest on their laurels and will be bringing us even more innovation in the future. A bridge saw with a 52" rip capacity, an updated and upgraded 10" tile saw, and a new 10" semi continuous turbo hybrid blade are on the short list but stay tuned to see more from these industry rock stars as they continue to impress.

Now on to our very own rock stars, who are sharing their top installation secrets.

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Jason Potts

Ballin Knows Best co-founder Jason Potts, who has a background in hardwood refinishing through his company RIC Flooring out of Marion, Iowa, talks to Floor Trends & Installation’s Beth Miller about the AI-integrated technology and what is setting Ballin Knows Best apart from other tech-based players in the industry.

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Matt Garcia

Matt Garcia, owner of San Angelo, Texas-based Craftsman Hardwood Flooring, shares a case study on one of his projects. Garcia is a California-born surfer turned Texan craftsman, who says his company is built on a passion for creating stunning wood floor designs that stand the test of time. But it’s not just about the floors—it’s about building a business where every team member can succeed. Meet him on Instagram at @craftsmanfloor.

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Christopher Rachel

Christopher Rachel, owner of Superior Home Solutions, in Ashland, Nebraska, specializes in thin-panel installations. He also offers multi-day advanced training installation courses through a partnership with Tile Nation. Visit him on Instagram and YouTube at @SHS_402 for more thin panel projects and updates.

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